Delivery Information

Delivered with care.

At MOOD London, every order is prepared and dispatched with attention to detail. Our delivery process is designed to ensure your products arrive safely, securely, and beautifully presented — wherever you are.

1. Dispatch times

We aim to process and dispatch all orders within 1–2 working days (Monday to Friday, excluding public holidays).

During busy periods or limited-edition launches, please allow a little extra time — we’ll notify you promptly if delays occur.

Once your order has shipped, you’ll receive an email confirmation with a tracking link so you can follow your parcel’s journey.

2. UK delivery

Standard delivery: 2–4 working days after dispatch
Express delivery: 1–2 working days (order before 12pm)
Complimentary delivery: available for UK orders over £100

All deliveries require a signature upon receipt to ensure secure handover.

3. International delivery

We currently deliver to selected international destinations. Shipping costs and estimated delivery times are calculated at checkout based on location and parcel weight.

Typical transit times:

Europe: 5–7 working days
Rest of world: 7–10 working days

Please note that customs procedures may extend delivery times beyond our control.

4. Customs duties & taxes

International orders may be subject to import duties, taxes, and handling fees once the parcel reaches your country.

These charges are determined by your local customs authority and are not included in our product prices or shipping fees.

Customers are responsible for paying any applicable duties or taxes to release their order from customs.

To avoid delays, please ensure all delivery information provided at checkout is accurate.

5. Delivery restrictions

Due to shipping regulations on flammable items such as alcohol-based fragrances, we are unable to deliver to certain destinations or via express air services.

We currently cannot ship fragrances to:

APO/FPO or PO Box addresses
Certain restricted territories or countries under trade limitations
Some remote regions where carriers do not handle hazardous goods

We are continuously expanding our delivery network and will update our list of eligible destinations as new options become available.

6. Missed or delayed deliveries

If you miss a delivery, your courier will leave a notice with instructions for re-delivery or collection. Please follow the carrier’s directions to avoid returns.

While we do our best to meet estimated timeframes, external factors — such as weather, customs checks, or courier delays — may occasionally affect delivery schedules.

Sharing personal information

We share information with trusted third parties such as Shopify and Google Analytics to operate our business and comply with the law.

Behavioural advertising

We may use your information for targeted advertising. You may opt out via third-party platforms.

7. Packaging & presentation

All orders arrive in MOOD’s signature packaging, designed for protection and presentation.