Shipping Policy New

We currently ship within the United Kingdom only.
This Shipping Policy applies to online orders placed through our website.

ORDER PROCESSING

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

DELIVERY TIMES

Once dispatched, estimated delivery times are:

Standard UK Delivery: 3–5 working days
Express UK Delivery (if offered): 1–2 working days

Delivery times are estimates and may vary due to factors outside our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

PERFUME SHIPPING

Perfume products contain alcohol and are classified as restricted liquids.
All fragrance orders are shipped in compliance with UK courier regulations.

TRACKING

Once your order has been dispatched, you will receive an email containing tracking information.

DELIVERY ISSUES

If your order is delayed, lost, or marked as delivered but not received, please contact:
info@moodlondon.co.uk
Courier investigations may take up to 30 days to complete.

SAFE PLACE & NEIGHBOUR DELIVERIES

If you provide delivery instructions directly to the courier, responsibility may transfer once delivery is confirmed.

INCORRECT ADDRESS

Please ensure your delivery address is correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.